Support Center
Get rapid assistance with our game, claims and other issues.
How it Works
Learn the basics of the game and how to claim a prize.
Recommended reading: Official Rules
1
Sign Up
Sign up using only an email address and password. If you already have an account, login using your email address and password.
2
Submit Your Entries
Choose six numbers from 1 to 54 plus a bonus number from 1 to 24. To win the jackpot, match all six numbers plus the bonus number to the winning drawing.
3
Look Forward to the Drawing
Numbers are drawn every Wednesday at Loading.... Come back to the app to see the results and claim any prizes you've won.
4
Claim Your Prizes
If you win, you can claim your prize by visiting the Entries & Results page and tapping "Claim Prize" next to a winning entry. Check your claims anytime on the My Account page.
Frequently Asked Questions
Find the answers to common questions about the game.
Note: Check claim status on the My Account page.
How does PlayOtter operate? Is it truly free?
Yes, PlayOtter is a sweepstakes that's completed free to enter and you can win real cash prizes. We assure you that PlayOtter will never request credit card or bank account details. Unlike a gambling platform, PlayOtter is different. It's important to note that tapping on advertisements or engaging in partner offers will not enhance your winning odds. PlayOtter's operations are sustained through the support of our advertisers.
Who is eligible to play?
You must be at least 18 years old to play PlayOtter and only certain countries are eligible. Visit rules for specifics. We only limit countries where we are legally required to do so or where PayPal is not available.
When, where, and how are drawings performed?
Numbers are drawn on Wednesdays. You can conveniently locate the winning numbers on the Entries & Results page. The winning numbers consist of the six primary numbers from the NY State Wednesday night drawing, along with the random generation of a bonus ball.
How can I claim a prize?
Claiming a prize is a straightforward process. First, find your tickets on the Entries & Results page and tap on "Claim Prize" adjacent to your winning ticket. Then, proceed to follow the instructions provided on the same page. If you lose your place you can always return to the same page to continue your claim.
How and when do I receive my cash winnings?
We send payouts each month for the prior month's approved claims. This means that if your claim was submitted in January you can expect to receive payment in early February.
We send payments exclusively via PayPal. You can create an account for free on PayPal.com - it's a simple and secure platform for sending and receiving money.
How can I seek additional assistance or pose a question?
Check the status of your claim(s) on the My Account page.
For any issues not covered on this page, you can submit a request and we'll get back to you as soon as possible.